Update on "The Dumbass Brick" situation

So yesterday I felt really screwed around by the Brick (see yesterday's post below). I vented to Valerie and Susie about it and they were very supportive and encouraged me to cancel that order and buy a new dining room set somewhere else so the horrible saleslady wouldn't get my commission money. I thought that was a good idea but given that I actually liked that set (and had a tough time finding another one that I liked) I was reluctant to follow through....

Until I remembered that United Furniture Warehouse is actually the same company and they could possibly order the same set for me. So I went into UFW to see what my options were and, not only can they order it for me, it was $300 cheaper! So I placed the order with them with the intention of cancelling the order from the Brick the following day (today).

So this morning I called the Brick to cancel the order. That went fairly smoothly. Then about 5 minutes later I got a call back from the Brick saleslady I originally bought from (and got the run-around from yesterday). She said she got her manager to look into it and they CAN get me the set on Saturday AND they'll match the price I got at UFW!!!! I guess it takes the threat of her losing her commission money to get any kind of customer service. If she had made that call yesterday then she wouldn't have lost money out of her pocket... stupid woman! But I said forget it.... I'd rather get the stuff in a month from UFW as they have treated me much better and are worthy of my hard-earned money. :)

The results are in and... who do I need to know to get a delivery made on time?!?!?!

The results are in and I have new colours in my main bathroom. Thanks to everyone who gave their opinions. I ended up going with olive green accented with ivory. These colours were already in my living room so there was a continuity component to that descision. Also I found a shower curtain in those colours so I went for complete co-ordination of the bathroom :)

Okay, so last Friday I went from store to store to store (literally every furniture store in Lethbridge) looking for a dining room set that:

1. I liked
2. Was able to be delivered by this Saturday (8 days from purchase date)

I ended up buying a set from the Brick (not my favorite store but they were able to meet my criteria above). They said delivery could be as early as Tuesday this week, most likely it would be Thursday this week, but the absolute latest would be Saturday of this week (family dinner is on Sunday so that was fine). They also said they would call the day before delivery to arrange a convenient time to drop it all off at my house.

So today (Thursday) I still hadn't heard anything so I called the store to make sure it was coming on Saturday. The lady who picked up the phone said "Oh, didn't you know that item was on back order?". Ummmm, NO I DIDN'T KNOW YOU STUPID COW!!! (okay, I didn't really say that but I wanted to). So she put me through to the saleslady who I bought it from. This bitch went into total defence mode... "that's the warehouse's fault, not mine" and then "I told you it could come later than Saturday" which, by the way, is a bald faced lie!!!!! No apology, no "lets work on a solution", just passing the buck and accusations. Is this what passes for customer service from the Brick? Give me a freakin' break!

Okay, my rant is over. But guess who I will never buy any furniture from ever again! LOL

Bathroom Poll......

I have decided to get a new shower curtain for the main bathroom in my new house instead of putting up the same old one I've had for years. And since I'm doing that I will also get all new matching towels for public/guest use (my ensuite is for private use and those towels will stay the same).

The bathroom is currently very neutral.... beige walls, beige tub and surround (with silver fixtures), beige/off-white counters, and wooden fronts on all cabinets (6 doors all together so there is a lot of wood). So the poll question is, what colour should I go with in the main bathroom? It has to match the neutral surroundings and keep in mind that it should be a fairly muted/grown-up colour (no lime green or neon pink) to keep in tone with the rest of the house. Any and all suggestions will be considered. Thanks :)

Long time, no blog

I'm back.... hooray!!!!! :) My computer died on me about 6 weeks ago. It took a really really really long time to get repaired/replaced but it finally did and now here I am. :)

Lots has happened in the last 6 weeks. My house sold so everything had to be packed up. I had packers come in and do the bulk of it... I would SOOOOO recommend that :) They packed up my entire house in just a couple of hours - it was awesome. Then the movers came to store my stuff for two weeks before I got possession of my new house.

Then I went to Sturbridge, Mass to attend the US Cocker National Specialty show with my girl "Mercedes". I still can't believe it but she won Winners Bitch for a huge 5 point major from the Bred By Exhibitor class :) As one person put it... I had been struck by lightning... it's a once in a lifetime win! What a thrill!

Then I came back to Lethbridge to move into my new house and that's where the chaos started! The delivery of my new bedroom & living room furniture was delayed but arrived within 36 hours of when it was expected. This has been the most successful scheduled delivery to date! My office furniture was supposed to arrive on Friday but was a no show - no phone call or explanation at all. They showed up on Monday when I wasn't home but luckily my brother was there and able to receive it (thanks Ben).

Then all my worldly possessions were supposed to arrive from the moving company on Saturday but the moving truck broke down on the way so it was a no show. I have called the company multiple times to try and arrange delivery of my stuff but it is still up in the air (5 days after it should have arrived). Unfortunately, phone calls have gone unreturned and promised calls from their end haven't been made. I've had to call them multiple times and every time I talk to someone I get the run around with promised answers that never materialize. So I am NOT impressed with Jay's Moving and Storage in Calgary. They say they are working on it but in the meantime I am losing on call pay, I'm paying mortgage on a house I'm not living in, I'm paying Valerie rent and causing her stress with just being in her house..... it's all crazy.

Hopefully things settle down soon. It'll be better for everyone if I can just get in my new house.